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Returns

Returns

Quick summary: Refunds given at the discretion of the company. If we mess up the order in any way… if we make a spelling mistake or print on the wrong size or colour garment, it is our fault!

If you ordered the wrong garment, the wrong size or spelt the personalisation (your message) wrong, it is your fault.

If we make a garment especially for you, if we have personalized it, we can't accept it back unless we messed it up somehow. Please double check the spelling on your order.

Also… even if you ordered one of our returnable stock designs, we can only accept it back if you haven't worn it!

Take care choosing a size ordering and please read our sizing charts, or call to verify.

The blurb:

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date you received the item. We will issue a full refund for the price you paid for the item.

• We will only process a return if the product sent is faulty or clearly sub-standard. All the products purchased from this website are personalised gifts and as such are only returnable if the product is clearly faulty. (By law, intimate garments containing a crotch (e.g. panties) cannot be returned once they have been tried on or worn.)

• A fault is not accepted when the wrong size has been ordered. Sizes are explained in full on the website.

• If you are returning faulty goods from outside Europe - please ensure your package is clearly marked RETURNS. If you do not do this, there may be UK customs duties levied on the goods and we cannot accept delivery. In this event the package is likely to be returned to you and you will be liable for the duty.

• If you are returning items from USA via Fedex, there is a Fedex charge levied of 30 UK Pounds. Please note, if this charge is raised, we will have to charge it to you. We suggest you use normal airmail in preference.

• The value of your replacement will be deemed to be the value of your original goods not including the original shipping charge.

  Packages returned to us as non-delivered
  Shipping charges to re-send will be applied.

  Returns for refund or store credit
  The value of the goods will be refunded in full if the goods are clearly faulty. However, we are unable to refund either the original outbound shipping charge or your return shipping costs. Replacement goods will be sent free of delivery charge by Royal mail first class.

• Cancellation after order has been processed
  We cannot cancel an order after it has been processed as the garments are individually personalised.

  Refunds are made as soon as possible from the date we receive your return if faulty and in the same method you used for your original payment.

  We regret we cannot process your exchange/refund unless these terms are complied with.